Last updated: 3rd June 2021
Terms and condition for the opening and use of an online loan account with Aella Credit Limited
For any disagreement with any part hereof, do not access or continue the use of the service or Platform.
“We,” “Us” and/or “Our” refers to Aella Financial Solutions Limited, Aella Credit, Aella Services and Aella Platforms and Aella Channels whilst “You” refers to customers and any user of any of Aella website, Aella Mobile Application Aella Services, Aella Platforms, Aella Mobile Application and all other Aella related products and channels as the context may so admit.
We are a financial solution driven organisation providing easy, secure, fair and fast means of making and completing various financial transactions. These include but is not limited to purchasing airtime, pay bills and utilities, and other moneytart transactions via the web (www.aellacredit.com)
All transactions performed are final and cannot be recalled except in the case of a proven fraud.
Aella does not have any control over, and are not responsible or liable for, the products or services that are paid for with our Services and/or Platform. We cannot ensure that a service provider you are dealing with will actually complete the transaction
Some services on our websites, channels, Application or platform would attract a charge. For a list of services that would attract fees, please click on our FAQ.
Please click on our FAQ for a description of the minimum and maximum amounts that can be paid using this website, channel, Application or platform.
We deploy a two-factor authentication software for fraud, risk and compliance monitoring, known as Safetoken. Safetoken generates a 6-8 digit One-Time-Password (OTP) whenever a transaction is initiated via the Platform. To learn more about Safetoken please click on our FAQ.
In the event of a failed transaction (i.e. user has been debited for transaction, but value was not received), please send the following details to [email protected] for resolution: user’s mobile number, transaction amount, transaction date, transaction type and any other detail we would request to enable us resolve your complaint. We shall use our best endeavors to liaise with the applicable financial institution, telecommunication company and/or merchant to reverse the said sum as soon as possible.
All complaints should be received within 48 hours of completing such transactions.
Your email address and phone number supplied at sign-up or initiation of the transaction will be used as a means of communicating information, notices and documents to you. Any changes thereof should be sent to [email protected]
All transactions conducted using your computer (personal or otherwise), mobile phone, tablet or other electronic device (“Device”), payment card or account shall be deemed by and authorized by you. You are responsible and liable to keep all of these secure.
In all circumstances, the terms stated herein are applicable.
We hereby reserve the right to suspend, restrict, or terminate your access to the Platform (in whole or in part) without any notice or liability in the following circumstances:
You shall not and shall not permit any person using your Device or account to:
providing you the service, processing transactions and sending you related information;
providing, maintaining and improving our services;
sending support and administrative messages to you;
responding to your enquiries and requests;
providing customer service;
updating you on products, services, promotions, rewards, and events offered by us and third parties; and
a better understanding of your needs by combining it with information collected from others with the objective of improving on our service delivery.
We may disclose any information we collect about you to third parties as set forth below:
to regulatory bodies;
to financial institutions;
to companies, such as email service providers that perform marketing services on our behalf;
to third parties to enable us provide Service to you; and
if required to be disclosed under applicable law, or stock exchange regulation or by a government order, decree, regulation or rule or by a court order.
You hereby consent to the processing and transfer of your information during and after the use of the Platform.
Details of our Privacy Commitment is as stated on all our platforms at www.aellacredit.com
unavailability of the Platform at any time or your inability to use the Platform.
any form of delivery or failure thereof by a financial institution, merchant or telecommunication company listed on the Aella Application, Website or Platform.
erroneous input of transaction details.
any loss arising from any failure or delay in any mobile phone networks or internet service provider or defective Device.
any special, indirect, incidental, punitive, or consequential damages, including loss of profits, however caused.
Under no circumstances shall it be implied that we endorse, sponsor, certify or otherwise guarantee the sale or use of any merchant’s products and/services listed on the Application and/or Platform. Use and/or purchase of same shall be at your own risk.
we shall use our best endeavours to ensure the platform functions optimally at all times and our systems are free from viruses, however we cannot ensure such exclusion and no liability is accepted for same. hence it is recommended you put in place your own security measures.
We do not warrant that the operation of the platform will be uninterrupted nor error free, nor will it be 100% fraud or fail proof.we are providing the service “as is” without any express or implied representations or warranties with respect to the services or its condition, timeliness, merchantability, fitness for any particular purpose or use by you.
We accept no responsibility for the deletion or failure to store any user communication, actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have in this regard.