Terms & Conditions
Welcome, what to note
Terms & Conditions
You & your information
Please read this Policy carefully.
1. Application and Principles
a. Any User of the content of the Aella Credit website;
b. The Aella Credit Mobile Application Software available for download and/or streaming from the Aella Credit Website, Google Play Store or any other platform/ third party sites where the App is hosted; and
c. Applying or subscribing to any of the Services offered by Aella Credit including but not limited to application for loan.
1.4 The underlisted principles guide how Aella Credit processes your personal data:
a) Purpose: collected only for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes.
b) Law and Fairness: processed lawfully, fairly, in a transparent manner and with respect for the dignity of the human person.
c) Need: adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
d) Timeliness: accurate and where necessary kept up to date.
e) Duration: not kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the personal data is processed.
f) Security: processed in a manner that ensures its security, using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
2. Purpose of Collecting your Personal Identifiable Information (PII)
2.1 Aella Credit shall require your Personal Identifiable Information (PII) for the purpose of you downloading the App and your opening of an account with Aella Credit;
2.2 Aella Credit shall require your PII to comply with the Know Your Customer (KYC) requirements of the Central Bank of Nigeria (CBN) and other regulatory provisions to which Aella Credit is bound;
2.3 Aella Credit shall also require information to ascertain your satisfaction of its service criteria for prospective clients including but not limited to age, occupation and determine your creditworthiness.
3. Required Information
3.1 Submitted information:
a. Information we may collect and process from you include those you provide to us whilst filling in forms in the App or on our Site(s), provided by corresponding with us; provided by registering to use our Site, downloading or registering the App, subscribing to any of our Services (such as applying for a loan), searching for an app or Service, sharing data via the App's social media functions, entering a competition, promotion or survey, and reporting a problem with the App, our Services, our App Site or any of Our Service Sites.
b. This information may include your name, address, email address and phone number, the Device's phone number, SIM card details, age, username, password and other registration information, financial and credit information (including your mobile money account details, bank account details, and bank verification number, where applicable), personal description and photograph.
3.2 Collected Information:
a. Information we may collect from you automatically include information including but not limited to your, technical information, including the type of mobile device you use, unique device identifiers (for example, your Device's IMEI or serial number), information about the SIM card used by the Device, mobile network information, your Devices operating system, browser information and details, or your Devices location and time zone setting (Device Information); information stored on your Device, including contact lists, call logs, SMS logs, photos, videos or other digital content (Content Information); data from your use of any other third-party application on the Device or the Service Sites; and details of your use of any of our Apps or your visits to any of Our Service Sites; including, but not limited to, traffic data, location data, weblogs and other communication data (Log Information).
4. Location and Movement information.
a. By Downloading and Using any of our services, you consent to our automatic collection of data relating to your location via GPS Technology or other location services.
b. You can withdraw your consent to our collection, processing or use of this information at any time by logging out and uninstalling the App from your Device.
5. Unique Application Numbers.
We may receive information on the type of operating system, Unique Application number and installation information when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates
6. Cookies and Other Tracking Technologies
6.1 We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App Site, or Service Sites.
6.3 Statistical or aggregated information does not directly identify a specific person, but it may be derived from your PII. For example, we may aggregate PII to calculate the percentage of users in a particular area.
7. Processing your Information
7.1 In accordance with this Policy, we may associate any category of information with any other category of information and will treat the combined information as personal data for as long as it is combined.
7.2 Information collected by us shall be used to determine the prospective customers credit worthiness and for the purpose of determining whether or not to provide a loan application to the customer, the amount of such loan and the terms and conditions applicable to such loan.
7.3 Save in compliance with an order of the Court, Arbitral Panel, Tribunal, Regulatory Directive or Order or any other legal or regulatory obligation, we do not disclose information about identifiable individuals to other parties, but we may provide them with anonymous aggregate information about our users.
8. Third Party Access to your Information
8.1 To ensure efficient delivery of our services to you we may receive information from other sources and may be required to work with a number of third parties (including credit reference agencies and mobile network providers) and we may receive information about you from them.
8.2 Aella Credit shall secure the confidentiality of your data and PII to avoid unauthorized without prejudice to our right to share information, including PII, with third parties, as described below:
a. Service Providers: We may share information with service providers that help us perform functions and process your transactions.
c. Other Companies: We may share information with other companies for purposes of marketing our products to you or for analysing our business and transactions.
d. Corporate Structure: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.
e. To Prevent Harm: We may share information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
f. As Required by Law: We will share information where we are legally required to do so, such as in response to court orders or legal process, to establish, protect, or exercise our legal rights, to defend against legal claims or demands, or to comply with the requirements of mandatory applicable law.
g. Reasonable Necessity: We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
i. satisfy any applicable law, regulation, legal process or enforceable governmental request;
ii. enforce applicable terms of service, including investigation of potential violations thereof, necessary to enforce repayment on loans;
iii. detect, prevent, or otherwise address fraud, security or technical issues; or
iv. Protect against imminent harm to the rights, property or safety of Aella Credit, its users or the public as required or permitted by law.
i. With your Consent: We may request your permission to share your PII for a specific purpose. We will notify you and request consent before you provide PII or before the PII you have already provided is shared for such purposes.
j. Without Identifying You: We may share information in a manner that does not identify you. For example, we may share anonymous, aggregate information about your use of our Site and products with our service providers.
8.3 Storage and Security of your personal data
8.3.1 The data that we collect from you may be transferred to, and stored at a destination outside your country of origin or residence (as applicable). It may also be processed by staff operating outside your country of origin or residence (as applicable), who work for us or for one of our suppliers. These staff members may be engaged in the fulfilment of your requests on the Service Sites.
8.3.2 By submitting your personal data, you agree to the collection, transfer, storing or processing of your personal data in the manner set out above.
8.3.4 You agree and consent that it is your responsibility to keep all tokens and passwords that enables you to access certain parts of Our Service Sites safe, intact and confidential password with anyone.
8.3.5 Knowing that there is no absolute guarantee of the security of internet transmitted information, Aella Credit shall endeavour to ensure the protection of your personal data, however all transmission is at your own risk. Once received, your information will be accorded strict procedures and security features via the use of encryption to try to prevent unauthorised access.
9. Your rights
9.1 Your data may be used for the purposes of compiling statistics relating to our user base or loan portfolio and may disclose such information to any third party for such purposes, provided that such information will always be anonymous.
9.2 You can contact us (via firstname.lastname@example.org) if you believe we need some adjustment but we reserve the right to consider its effectiveness and applicability to our Policy.
10.1 Aella Credit will undertake all reasonable measures to ensure that your personal data remains protected with firm procedures to deal with any suspected personal data breach and will notify you of any personal data breach and let you know the steps we have taken to remedy the breach and the security measures we have applied to render your personal data unintelligible.
10.2 All suspected breach of personal data will be remedied within three months from the date of the report of the breach.
10.3 If you know or suspect that a personal data breach has occurred, you should immediately contact Us at email@example.com.
11. Limitation of Liability
Aella Credit will not be responsible for any personal data breach which occurs as a result of:an event which is
i. beyond the control of Aella Credit;
ii. an act or threats of terrorism war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo, rebellion, revolution, insurrection, or military or usurped power, or civil war which compromises Aella Credits data protection measures;
iii. an act of God (such as, but not limited to fires, explosions, earthquakes, drought, tidal waves and floods) which compromises Aella Credits data protection measures;
iv. the transfer of your personal data to a third party on your instructions;
v. Unauthorized access to your device leading to the transfer of your personal data and
vi. The use of your personal data by a third party designated by you.
12.1 Changes may be made to this Policy to comply with the law, in line with best practices and to ensure the continued provision of Aella Credits Business Services to you.
12.2 You will be notified of any changes made to this Policy within a reasonable time via email.
12.3 The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
12.4 In any event, by continuing to use the App or any Services after the posting of any changes, you confirm your continuing acceptance of this Policy together with such changes, and your consent to the terms set out therein.