Frequently Asked Questions (FAQs)

We know you might have a few questions about us, the Aella app and some of our processes. Here is a summary of frequently asked questions and answers we have curated just for you.

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Aella care

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LOAN INFORMATION

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Bills Payment and Money Transfer

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Aella Wallet

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Card Setup

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Security and Privacy

What is Aella Care?

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Aella Care is a health insurance product by Aella in partnership with Hygeia HMO that offers a comprehensive and affordable micro-health insurance service.

Who is Hygeia HMO?

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Hygeia HMO is a leading health insurance company that offers comprehensive health insurance services to individuals and families as well as SMEs and large corporate organizations.

Who can benefit from Aella Care?

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Anyone who has the Aella App on their Android or IOS device and a valid BVN.

How much does Aella Care cost?

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Aella Care has four (4) different plans you can subscribe to with varying costs. You can view our pricing here: https://aellaapp.com/insurance#pricing

How do I buy an Aella Care HMO Plan?

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This can be done in 4 easy steps. All you have to do is download the Aella App on your Android or iOS device. Select get insurance, select your plan and pay your subscription. After purchase has been processed a health insurance certificate will be sent to your email.

What health costs does Aella Care cover?

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Aella Care grants you access to a variety of medical services based on the health insurance plan purchased. You can view all the benefits provided here based on the insurance plans: https://aellaapp.com/insurance#pricing

Does the Insurance Plans offer telemedicine?

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All Aella Care insurance plans come with the 24/7 telemedicine service offered by Hygeia HMO. Doctors speak English, Igbo, Yoruba and Hausa. Call 08000432584 to speak with a doctor. Please note that services on Hygeia Telemedicine are for non-emergency and primary care cases. The highly trained and licensed General Practitioners and family medicine doctors are experienced in all aspects of general medicine and will refer you to specialist consultants on the Hygeia HMO provider network if required.

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Own Your Future

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